Question: How do I change (or include new) monitoring networks or SNMP community?
Solution: Through the Web portal [https://portal.webmonitor.global/] click the menu Company -> Collectors [https://portal.webmonitor.global/zabbix/coletors/]. Choose the collector that makes the collections of the network to be changed and click the “View” button. On the next screen, click the “Refresh” button (bottom right). On the next screen, set the IP and SNMP community intervals as desired and / or add new ones, then click “+ Save” (lower right corner).
Question: How do I adjust my user profile?
Solution: Through the portal https://portal.webmonitor.global/ click the menu User -> My Profile [https://portal.webmonitor.global/cadastro/usuario/]. In this screen you can complete the other profile information, such as first and last name, phone, date of birth and photo. At the end, click on the button “Update information”
Question: How do I change my user password?
Solution: Through the portal https://portal.webmonitor.global/ click the menu User -> My Profile [https://portal.webmonitor.global/cadastro/usuario/]. At the bottom of the screen, enter the requested data and click “Change Password”.
Question: My network does not have DHCP enabled, how do I configure the collector IP?
Solution: With the device turned off, connect a monitor via the HDMI port, a keyboard to the USB port, and a UTP cable with an internet connection. Turn on the machine and wait a few moments. A screen for setting the IP address, mask, and DNS will appear. After the settings, confirm and wait for the collector update to the latest version of your system. After 10 to 15 minutes, the collector will restart and you are ready to follow the registration procedure through the steps described on our website [http://webmonitor.global/firststeps].
Question: How do I add new users to my business?
Solution: Through the Web portal [https://portal.webmonitor.global/] click on the Company -> Users [https://portal.webmonitor.global/cadastro/contatos/] menu. On the Contacts screen, click the “New” button (lower right corner) and on the next screen, enter the email to which you want to send the invitation to access your company data. Do not forget to save it by clicking the “+ Save” button (lower right corner).
Question: How do I configure WetMonitor to receive netflow?
Solution: Point the flows to the IP_DO_COLETOR (possible to check in the WebMonitor frontend -> Company -> Collectors) on port 5140
Question: How to configure WebMonitor sending to syslog?
Solution: Point the syslogs for the IP_DO_COLETOR (possible to check in the WebMonitor frontend -> Company -> Collectors) on port 5514
Question: What formats are possible to configure an IP range?
Solution: It is currently possible to register IP ranges in the following format: 192.168.472.0/24 (IP / netmask) or 192.168.472.1 (single IP)